The Roadmap Is Not the System

A few years ago, my father decided to build a house in the village. On the surface, it was easy to like the idea. A quiet place. A porch. A garden. Somewhere to disappear for a while. Perhaps, a retirement home one day. My sisters and I got excited quickly. We talked about how the house should look, what each […]

What Good Looks Like

A few companies back, my manager and I inherited a group of teams after layoffs. Confidence was already low. People didn’t believe in the systems we maintained. Stakeholders lost trust in what we did. Results were inconsistent, and even routine work needed more verification than it should have. We tried to steady things, but it was hard to know what […]