What Good Execution Looks Like

The other day I was talking with one of my directs. We ended up discussing something we’ve both learned over the years. When execution works, the environment is quiet. Not slow. Not passive. Quiet. Execution happens. People work together. Nothing feels heavy. You sort of question if there’s management in all this or their very existence. That’s a good thing. […]

Promoting Learnings in Incidents

Incidents are used for the negative consequences of an action. The incident comes from an action that fails to result in the expected outcome. For instance, deploying a code to production to add a new feature to improve performance. It then takes down the whole service. This is an unexpected outcome. The incident learning is the part where we uncover […]