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Tag: incident management

Operational Skills Needed

Over the years, I’ve interviewed many candidates. One crucial skill that often gets overlooked is operational reflexes during oncalls. Surprisingly, few companies test for this, yet it’s a capability that greatly distinguishes engineers. There is a gap in interviewing. Some of the candidates excel in code interviews and system design but not on the operational side of things. Sometimes, they effectively play the system without real operational…

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Engineering Roles and Responsibilities

Engineering organizations have roles and responsibilities either explicitly or implicitly. When it’s explicit, one or more people exercise the engineering role. The role responsibilities are defined continuously. On the flip side, engineering roles aren’t palpable in some organizations. People take on these roles implicitly. Occasionally they give up on it or leave the organization. Problems can go unnoticed until there is an issue or incident for that…

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